Refund policy

Return and Refund Policy for Classy Tails Co.

Effective Date: 1/20/2025

At Classy Tails Co., we prioritize quality and customer satisfaction. However, due to the customized nature of our products, certain restrictions apply to returns and refunds. Please review our policy below:

1. Custom Orders

  • All Sales Are Final: All sales of custom-made products are final and non-refundable. By placing a custom order, you confirm that you have reviewed and approved the Custom Order Approval and Acknowledgement Contract provided during the order process.
  • No Modifications or Cancellations: Custom orders cannot be modified or canceled once the approval and payment have been received.

2. Non-Custom Products

  • Eligibility for Returns: If applicable, non-custom items may be returned within [Insert timeframe, e.g., 14 days] of receipt. The product must be unused, in its original condition, and in its original packaging. Proof of purchase is required.
  • Return Process: Contact us at [Insert Contact Information] to initiate a return authorization. Unauthorized returns will not be accepted.

3. Damaged or Incorrect Items

  • If your order arrives damaged or contains an incorrect item, notify us within [Insert timeframe, e.g., 7 days] of delivery. Include photos of the damage or incorrect product for verification.
  • Once verified, we will arrange for a replacement or provide a refund for the affected item(s).

4. Exclusions

  • Shipping Costs: Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.
  • Final Sale Items: Items marked as final sale are not eligible for returns or refunds.

5. Contact Information

For questions about this policy or to report an issue, please contact us:

  • Email: order.tailbags.ctco@gmail.com
  • Phone: (254) 459-8759
  • Website: www.classytailsco.com

Thank you for choosing Classy Tails Co.. We appreciate your understanding and are here to assist you with any concerns regarding your order.

Let me know if you’d like this refined further!