Shipping policy

Shipping Policy for Classy Tails Co.

Effective Date: 1/20/2025

At Classy Tails Co., we strive to provide timely and reliable shipping for our custom tail bags and accessories. Please review our shipping policy to understand how we handle orders, delivery times, and shipping costs.

1. Order Processing

  • Order Confirmation: Once you place your order, you will receive an order confirmation email. This confirms that we have received your request.
  • Processing Time: Since our tail bags are custom-made to order, the processing time may vary depending on the complexity and volume of orders. Custom orders typically have a 3-4 week turnaround time from the date of payment. During high-demand periods, such as holidays, processing times may be longer. Thank you for your patience as we craft your custom-tailored product.

2. Shipping Methods and Timeframes

  • Shipping Options: We offer various shipping methods, including [Insert options, e.g., Standard, Expedited, or Priority]. The available shipping methods will be displayed at checkout.
  • Estimated Delivery Time:
    • Standard Shipping: [Insert typical delivery time, e.g., 7-10 business days] after the order ships.
    • Expedited Shipping: [Insert typical delivery time, e.g., 3-5 business days] after the order ships.
    • Priority Shipping: [Insert typical delivery time, e.g., 1-3 business days] after the order ships.

Please note that delivery times are estimates and can be affected by factors beyond our control, such as carrier delays or adverse weather conditions.

3. Shipping Fees

  • Shipping Costs: Shipping fees are calculated at checkout based on the weight of your order and the destination address. You will see the total shipping charge before finalizing your purchase.
  • Free Shipping: We may offer promotions with free shipping on qualifying orders. Specific terms and conditions for these promotions will be listed at checkout.

4. International Shipping

  • Availability: We currently offer international shipping to [Insert list of countries or “most locations worldwide”].
  • Customs and Duties: International orders may be subject to customs fees, import taxes, or other charges, depending on your country’s regulations. These charges are the responsibility of the customer.

5. Shipping Address Accuracy

Please ensure that you enter the correct shipping address during checkout. Classy Tails Co. is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

7. Delays and Issues

  • Carrier Delays: While we do our best to ship orders promptly, we are not responsible for delays caused by third-party carriers. If your order is delayed, please refer to the tracking information or contact the carrier directly.
  • Lost or Stolen Packages: If your package is lost or stolen during transit, please contact the carrier immediately. We are not liable for lost or stolen packages once the order has been marked as delivered by the carrier.

8. Returns and Exchanges

As stated in our Terms of Service, all sales are final. We do not accept returns or exchanges for custom products unless there is an error on our part. If you believe your order was shipped incorrectly or damaged, please refer to our Terms of Service for details on how to proceed.

9. Contact Us

If you have any questions or concerns about shipping, please contact us:

  • Email: order.tailbags.ctco@gmail.com
  • Phone: (254) 459-8759
  • Website:www.classytailsco.com

Thank you for choosing Classy Tails Co.! We appreciate your business and look forward to delivering your custom tail bag.